The Railways Minister Suresh Prabhakar Prabhu on 30 June 2016 launched NIVARAN portal, an online system for redressal of service related grievance of serving current and former railway employees.
The Portal is developed by CRIS, the IT arm of Indian Railways, on the basis of process designed by Establishment directorate of Railway Board which deals with staff matters.
• This new initiative is a portal for the internal Grievance Redressal of Railway Employees & Former Railway Employees.
• It facilitates the employees to lodge their grievances and also monitor their progress.
• The system would also provide facility for lodging appeal to the higher authority in case the decision is not found satisfactory.
• Highest controlling authorities shall also be able to monitor the progress of grievance redressal by field offices.